Frequently Asked Questions

PRACTICAL

Where does ELFTOPIA take place?

Ooidonk Castle
Ooidonkdreef 9, 9800 Deinze
Belgium
 

What are the opening hours?

ELFTOPIA is open from 10.00 to 20.00 on the 12th of August and from 10.00 to 20:00 on the 13th of August
 

I have bought an online ticket.
How can I get inside?

There will be two entrances: A Ticket Line (If you already have your online printed ticket) and a No Ticket Line.
 

Can I get back inside once I’ve been outside?

Of course! Ask a steward at the entrance/exit for a bracelet when going outside! 

 

COSPLAY

Is there a discount if I'm in cosplay?

Yes! There is a discount of 3 euros at the door for cosplayers. You must be in cosplay of course! 

 

And what about weapons?

Guns are prohibited. Forbidden Weapons are prohibited, please check Belgian law for this. 

Carrying prohibited weapons, knives or any other object that, in our judgement, could be used to harm others is, of course, STRICTLY forbidden at all times.If any public authority or representative of ELFTOPIA have any requests about the weapons you have to comply immediately. People breaching these rules will be removed from ELFTOPIA.  Weapons may be impounded at our own discretion at any and all times. 

 

Are swords allowed on ELFTOPIA?

Real swords will not be permitted.
Only prop-weapons will be allowed.

 

Are airsoft weapons allowed on ELFTOPIA?

No. Any weapons ressembling real weapons may be refused at the entry. 

 

OTHER

Is smoking allowed at ELFTOPIA?

You can smoke outside but please be careful with what you do with your sigaret.

Don’t throw it in the forest and look out for the cosplayers and other visitors.

 

Are animals allowed?

No. Only guide dogs are admitted(with documents and the appropriate equipment). 

 

Is there Wi-Fi available?

No. 

 

Are there signing sessions?

No.

 

Is there a cloakroom available?

There is no cloakroom available where you can leave your jacket or bags. 

 

What is the policy about bullying?

At ELFTOPIA, we're all about respect. Don't show respect? 1 strike you're out, we will ask you to leave the premises immediately and a picture will be taken to put on our banlist. Always ask for consent when filming or taking pictures of Cosplayers. 

 

Can we take pictures and videos?

Of course you can! Unless you can store all those marvelous memories in your brain only! 

 

Where can I park at ELFTOPIA?

There's a huge (paying) parking very close to the venue.  

It is the field across the entrance.

 

Will there be a first aid station ?

Yes. It’s located in the castle.

 

How can I pay at the fair?

There are no ATM's at ELFTOPIA, but you can pay by card for your entrance tickets. Be sure to bring cash to buy the goods! There are no ATM’s nearby.

 

What happens with lost property?

If you lose anything and notice the day of the event, you can retrieve your stuff at the register (if we found it). We keep your stuff for 10 days, you can mail to contact@elftopia.be

 

Where are the restrooms?

Near the entrance you can find seven toilets. 

 

Can I volunteer at ELFTOPIA?

Send an e-mail with your motivation at contact@elftopia.be

 

What if I have an accident at ELFTOPIA?

We will carry you to the first aid station and if serious we will call in an ambulance, of course. 

 

Is there a place to sleep?

There is a camping nearby the venue.

http://www.campinggroeneveld.be

Please contact them early to make sure you have your spot on the camping.
 

Is IT WHEELCHAIR ACCESSIBLE?

Due to the aspect of the terrain(stones, grass, gravel,...) it can get tricky to visit Elftopia with a wheelchair. If you have someone to help you out, it's possible. The person accompanying a person in wheelchair doesn't need to buy a ticket to get in.

 

TICKETS

FOR HOW MANY DAYS IS MY TICKET VALID?

All tickets are valid for one day except the special weekend ticket that has a discount. This is only for standard-tickets. Children and cosplayers who want to come 2 days have to buy two separate tickets.

 

ARE THERE WEEKEND TICKETS?

Yes

 

I PURCHASED MY TICKET ONLINE, BUT I’VE STILL NOT RECEIVED IT. WHAT SHOULD I DO?

Check your Spam Folder. If the ticket is not in there, please visit https://company.ticketscript.com/be/support/ticket-koper/ first. 

 

I HAVE BOUGHT A TICKET, BUT I CAN’T BE PRESENT. CAN I GET MY TICKET REFUNDED?

Nope. But you are free to resell it if you really want to miss out!

 

IS IT 100% CERTAIN THAT I CAN BUY A TICKET ON THE DAY ITSELF?

Probably yes, but remember that tickets are limited but we will announce this on our website when they are running out. 

 

DO CHILDREN GET FREE ADMISSION?

Till the age of two. Between the age of 2 and 10 there is a special ticket for children.

 

ARE THERE DISCOUNTS FOR PEOPLE OVER 65 AND/OR DISABLED?

No. 

 

WHAT ABOUT THOSE WHO ACCOMPANY THE DISABLED?

If you're accompanying a disabled visitor, you don't need to pay for a ticket. The only condition is that you have a valid medical certificate from a doctor that says assistance is needed. 

 

IS THE TICKET NAMEBOUND?

No, so that means you can buy tickets for all your friends on your name! 

 

WHAT’S THE DIFFERENCE BETWEEN THE STANDARD TICKET AND THE COSPLAY TICKET?

The Standard Ticket is as the word says a ticket at the Standard price. The Cosplay Ticket is a ticket at a reduced price for people who come in Cosplay(disguised) to ELFTOPIA!

 

WHEN DO I QUALIFY FOR THE COSPLAYTICKET RATE?

To qualify for the reduced rate you should be cosplayed when entering for at least 70%! Watch out : we have a CosplayMeter3000™, if it doesn’t have a reading of at least 70% of cosplay the ticket is not valid! A carnival mask won’t be sufficient!